Website frequently asked questions

How much do we charge for shipping?

Scooters:

Delivery of all new scooters is FREE!. We will deliver your scooter to your home and carry out a full demonstration. We will then check over the scooter and take away the packaging. Once your order has been placed we will contact you shortly afterwards to arrange delivery.

Scooter Accessories:

Scooter accessories are delivered via TNT Express delivery. Delivery costs range from £5 to £10 per item, however when ordering accessories at the same time as a mobility scooter, delivery is free.

I am disabled, how do I claim exemption from VAT when buying on this website?

All mobility scooters on our website are exempt from VAT. During the checkout process you will see a tick box for VAT which states the products being purchased are for your own use and you are claiming relief from VAT, please ensure you enter these details.

How is my payment processed?

When you buy from Active Mobility Scooters online, your payment is processed securely and quickly by Sage Pay or PayPal. We do not have access to your credit card details at any time during the ordering process as this is handled by Sage Pay or PayPal.

I live outside the United Kingdom, how can I order a scooter from Active Mobility scooters?

Please Contact us to enquire about shipping worldwide.